Refund policy

Return, Exchange & Refund Policy

Numbers & Destiny (Tade name: Excell Corporation)

At Numbers & Destiny, every gemstone, and product is carefully cleansed and personally energised after your order is placed. Due to the personalised nature of our products, we do not accept general returns. However, we offer exchanges and replacements under specific conditions to ensure your satisfaction.

1. Exchanges & Replacements

Exchange Window

You may request an exchange or replacement within 48 hours of delivery. Requests made beyond this period cannot be processed due to the customised preparation of each item.

Condition of Items

To qualify for an exchange or replacement, items must meet the following criteria:

  • Must be unused and in original packaging

  • Must include all certificates and accessories originally provided

Mandatory Proof

A clear unboxing video showing the sealed package is mandatory for all exchange or replacement claims. Claims submitted without this video will not be accepted.

Defective or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us within 48 hours of delivery

  • Contact:
    Email: numbersanddestiny07@gmail.com
    Phone: +919152910505 (Monday to Saturday, 10:00 AM – 6:00 PM)

  • We will arrange a return pickup and provide a replacement at no additional cost

2. Items Not Eligible for Exchange or Refund

The following are not eligible for exchange or refund:

  • Change of mind or personal preference

  • Natural variations in colour, texture, or size of crystals

  • Products that have been used, worn, or damaged by the customer

  • Products exposed to water, chemicals, or mishandling

  • Minor packaging damage that does not affect the product’s quality

3. Cancellation Policy

Cancellations are only accepted before the product has been energised or dispatched.
Once the preparation process has begun, cancellations cannot be accepted under any circumstances.

4. Refund Policy

Refunds are granted only in exceptional cases at the sole discretion of the company.
If a refund is approved, the following deductions will apply:

  • 6% payment processing fee

  • Forward and return shipping charges

  • ₹99 for energising and crystal discardation

Approved refunds will be processed within 5 to 7 business days.

5. Situations Where Refunds Will Not Be Provided

Refunds will not be issued in the following cases:

  • Package lost in transit (a replacement will be provided)

  • Delivery refused or cancelled at the doorstep

  • Return due to incorrect shipping address or recipient unavailability

  • Product returned in a used or damaged condition

  • Packaging damage that does not affect the quality of the product

6. How to Request an Exchange

To initiate an exchange or replacement:

  1. Mail us your Order ID and contact information at numbersanddestiny07@gmail.com

  2. Select the reason for your request and upload the required photos or videos

  3. Submit the request and await approval

  4. Our team will guide you through the return pickup and replacement shipping process

7. Complaint Resolution Timelines

  • All complaints are acknowledged within 48 hours

  • Our goal is to resolve all issues within 5 business days, in accordance with consumer protection regulations

8. Contact Information

For any assistance or general inquiries:

Email: numbersanddestiny07@gmail.com
Phone: +91 91529 10505 (Monday to Saturday, 10:00 AM – 6:00 PM)

Trade Name: Numbers & Destiny
Registered Under: Excell Corporation
Registered Address:
A Wing - 1101, Anamitra Prakruti Park,
Brahmand, Thane (West),
Maharashtra – 400607, India